Often times you may need to inquire about an issue, ask for information or otherwise contact staff for a form of assistance. In these cases, the way to contact staff is via our Support Ticket system, this wiki is in place to answer common questions about seeking support.
Creating a Ticket
Firstly, create a support ticket in the most relevant category. For most tickets, General Support will be the most applicable. However, if you are seeking to have your hosting verified or to have your username changed then there are categories that are also available.
When filling out your ticket, ensure you provide all relevant information that may be needed for a staff member to fully understand your inquiry. When you are ready, submit your ticket for it to be added to our ticket queue. You will then receive a response from a staff member informing you if your ticket has been assigned to a category or the specific moderator that will be able to assist you the most effectively.
As we handle tickets in an order where those waiting the longest for a response are next in the queue, repeatedly bumping a ticket to alert a moderator of the ticket will push it back, rather than result in quicker support time. Please be understanding of wait times and respectful to our moderation team.
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